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Privacy Policy

Melty Vanilla Co., Ltd. (the “Company”), the owner of the website harneyteasthailand.com, prioritizes the protection of your personal information. The Company collects, records, publishes, and uses your information only with your voluntary consent. If you do not accept or agree to the terms and conditions of this Privacy Policy, you will not be able to access the Company’s systems or platforms.

The Company collects only the necessary information to provide its services to you. Additional data may be collected for purposes such as improving services or analyzing consumer behavior. The Company will only collect data relevant to the agreements made with you and will retain such information for the duration required by law or as long as it remains relevant to the purposes of its collection.

You may visit and browse the Company’s platform without providing personal information. During your visit, your information will not be disclosed to the Company, nor will your identity be recognized unless you register, become a member, and log in through your account.

Personal Data Collection

When you create an account, register as a member, or provide your personal information through other channels, the Company will collect only the necessary personal data, including:

  • Full name
  • Address
  • Email
  • Phone number
  • Date of birth
  • Gender

When you visit, browse, or make purchases online via the website or mobile applications, we may collect the following personal and technical data:

  • Membership registration details, such as name, email, phone number, and password.
  • Information about the electronic devices you use, including IP address or device identifier.
  • Browser type, version, and plugin details.
  • Time zone settings.
  • MAC address and location data (only when using our free Wi-Fi service).
  • Device model and hardware identifiers (e.g., UDID).
  • Software identifiers, such as iOS advertising identifiers (IDFA) or Android advertising identifiers (AAID).
  • Connection and access data, including single sign-on (SSO) details.
  • Operating system and platform information, as well as other device-related technology.
  • Permissions for location access when using certain application features.

We may use your location data to deliver relevant marketing campaigns, such as special offers when you are near our stores. You can adjust privacy settings or disable location sharing at any time via the application settings.

Please provide accurate and truthful information. If your data changes, please update your information to reflect the current details. The Company reserves the right to request documentation to verify the accuracy of the data provided.

If you choose not to provide personal data or withdraw your consent for its use, the Company may be unable to offer services to the same extent as before.

You may access and modify your information at any time. If you provide personal data of others, it is assumed that you have obtained their consent. The Company will not be held responsible for any unauthorized provision of personal data.

Use and Disclosure of Personal Data

The personal data collected by the Company may be used or shared with external parties (including affiliates, related entities, external service providers, and third-party vendors) for the following purposes, but not limited to:

  • Facilitating the use of services.
  • Processing orders placed through harneyteasthailand.com.
  • Handling payments and deliveries for orders.
  • Providing customer service support.
  • Verifying your information with shipping providers.
  • Sending marketing and promotional information.
  • Managing financial transactions related to your payments.
  • Auditing and improving the website’s content and usability.
  • Understanding user perspectives and studying user behavior on the platform.

You may opt out of receiving marketing and promotional communications at any time.

The Company may disclose your data if necessary to comply with legal obligations or to protect life and health. Personal data may also be shared with third parties or related entities for transaction fulfillment, account management, marketing, or legal compliance purposes.

Efforts will be made to ensure that third parties handling your personal data safeguard it against unauthorized access, storage, use, disclosure, or risks.

Withdrawal of Consent

You may withdraw your consent for the Company to use or disclose your personal data at any time by contacting us at contactus@harneyteasthailand.com or +66 99-659-9551. However, depending on the nature of your withdrawal, the Company may no longer be able to provide you with certain products or services or fulfill contractual obligations.

Access and Update of Personal Data

You can update your personal information via your account profile at any time. Delays in updating your information may result in service delays.

Data Security

The Company implements the following measures to safeguard your personal data:

  • Restricting access to personal data.
  • Maintaining technological tools to prevent unauthorized computer access.
  • Securely destroying data when it is no longer legally or operationally required.

Your password is an essential tool for account security. Use a unique combination of numbers, letters, and special characters, and do not share your password with others. If your password is compromised, contact the Company immediately to change it.

Minors

If you are a minor under Thai law, parental or guardian consent is required to register with the Company. Registration implies consent has been obtained.

For further inquiries, please contact us via the provided email or phone number.